Privacy Policy

1. Introduction

At GoldAssist Aliso Viejo Concrete, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information as described in this policy. If you do not agree with our practices, please do not use our website or services.

2. Information We Collect

We collect information that you provide directly to us when you request a quote, contact us, or use our services. This may include:

• Your name and contact information (phone number, email address, mailing address)
• Property address and project details
• Payment information when you use our services
• Communications between you and our team
• Photos of your property (with your permission)

We also automatically collect certain information when you visit our website, such as your IP address, browser type, pages visited, and how long you spent on each page. This helps us improve our website and services.

3. How We Use Your Information

We use the information we collect to:

• Provide you with quotes and complete your concrete projects
• Communicate with you about your project and our services
• Process payments and maintain financial records
• Schedule appointments and coordinate our work crews
• Improve our services and customer experience
• Send you updates about our services (you can opt out anytime)
• Comply with legal obligations and resolve disputes

We do not sell your personal information to third parties. We only share your information as described in this policy.

4. How We Share Your Information

We may share your information with:

• Our employees and contractors who need it to complete your project
• Payment processors to handle your transactions securely
• Our insurance company if needed for claims or coverage
• Professional advisors like lawyers and accountants
• Law enforcement or government officials when required by law

We require all third parties to keep your information secure and use it only for the purposes we specify.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

You can set your browser to refuse cookies, but this may limit some features of our website. We use cookies to:

• Remember your preferences and settings
• Understand which pages are most popular
• Improve website performance and user experience
• Analyze traffic patterns and site usage

6. Data Security

We take reasonable steps to protect your information from unauthorized access, loss, misuse, or alteration. This includes using secure servers, encryption for sensitive data, and limiting access to your information to only those who need it.

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for keeping your account information and passwords confidential.

7. How Long We Keep Your Information

We keep your information for as long as necessary to provide our services and comply with legal requirements. This typically means:

• Customer records are kept for at least 7 years for tax and legal purposes
• Project photos and documentation may be kept longer for warranty purposes
• Marketing communications are kept until you unsubscribe

After the retention period, we securely delete or anonymize your information.

8. Your Privacy Rights

You have certain rights regarding your personal information:

• Access: You can request a copy of the information we have about you
• Correction: You can ask us to correct inaccurate information
• Deletion: You can request that we delete your information (subject to legal requirements)
• Opt-out: You can unsubscribe from marketing emails at any time
• Object: You can object to certain uses of your information

To exercise these rights, contact us using the information provided at the end of this policy.

9. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Know what personal information we collect and how we use it
• Request deletion of your personal information
• Opt out of the sale of your information (we do not sell your information)
• Non-discrimination for exercising your privacy rights

To submit a request, call us at (949) 284-1683 or email hi@alisoviejoconcreteco.com.

10. Third-Party Websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites.

We encourage you to review the privacy policy of any website you visit. This Privacy Policy applies only to information collected through our website and services.

11. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.

If you believe we have collected information from a child, please contact us immediately so we can delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated revision date.

We encourage you to review this policy periodically. Your continued use of our services after changes are posted means you accept the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: